Support

Help with MUGIC.

Contact

Email: hello@kimarillc-media.com

We reply within 2 business days.

Frequently asked questions

My MUGIC sensor won't pair

Confirm the device is powered on and in Wi‑Fi or Bluetooth pairing mode, then reconnect from your software's device panel. If it still doesn't appear, restart both the sensor and the app you're connecting it to.

Where do I find full specs and setup instructions?

Full product documentation and compatibility details are available at mugicmotion.com.

I have a question about an order

Email hello@kimarillc-media.com with your order details and we'll follow up directly.

How do I report an issue or request something?

Email hello@kimarillc-media.com with a description of the issue and we'll get back to you.